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This Refund Policy outlines the terms and conditions for refunds, cancellations, and modifications of bookings made through Flyors (Prabhat Tours and Travels). Please read this policy carefully before making a booking.

1. General Refund Policy

At Flyors, we understand that travel plans can change. We strive to provide fair and transparent refund policies while ensuring the sustainability of our services. All refund requests are subject to the terms and conditions outlined below.

• Refunds are processed only for cancellations made in accordance with this policy.

• Refund eligibility depends on the type of service booked, cancellation timing, and applicable terms.

• Processing fees and non-refundable charges may apply as per the service provider's terms.

2. Cancellation and Refund Timeline

The following cancellation charges and refund policies apply based on when the cancellation is requested:

• More than 30 days before travel: 90% refund (10% processing fee deducted)
• 15-30 days before travel: 75% refund (25% cancellation charges)
• 7-14 days before travel: 50% refund (50% cancellation charges)
• Less than 7 days before travel: No refund (100% cancellation charges)
• No-show or cancellation on travel date: No refund

Note: The above percentages are calculated on the total booking amount paid by the customer.

3. Refund Processing Time

• Refunds will be processed within 10-15 working days from the date of cancellation approval.

• The refund will be credited to the original payment method used during booking.

• For bank transfers, additional 2-3 working days may be required depending on your bank.

• In case of payment gateway transactions, refunds may take 5-7 additional business days.

4. Non-Refundable Services

The following services and charges are typically non-refundable:

• Processing fees and service charges

• Airline tickets (subject to airline's refund policy)

• Hotel bookings with non-refundable rates

• Visa processing fees (once application is submitted)

• Travel insurance premiums

• Special event tickets or packages with specific cancellation terms

5. Partial Cancellations

• If you cancel part of your booking (e.g., one person from a group booking), refunds will be calculated proportionally.

• Group booking cancellations may have different terms - please refer to your booking confirmation.

• Additional charges may apply for partial cancellations if they affect the overall package pricing.

6. Force Majeure and Special Circumstances

In case of unforeseen circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.):

• We will work with service providers to secure maximum possible refunds.

• Refunds will be subject to the policies of airlines, hotels, and other service providers.

• We may offer travel credits or rescheduling options instead of cash refunds, where applicable.

• Government-imposed travel bans or restrictions may result in credit vouchers valid for future travel.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Send a written cancellation request via email to: Guruyash1273@gmail.com

2. Include your booking reference number, full name, and contact details

3. Clearly state the reason for cancellation

4. Our team will review your request and respond within 2-3 business days

5. Once approved, refund processing will begin as per the timeline mentioned above

8. Refund Method

• Refunds will be processed to the same payment method used for the original transaction.

• For cash payments, refunds will be processed via bank transfer to the account details provided.

• Credit card refunds will appear on your statement within 1-2 billing cycles.

• UPI and digital wallet refunds will be processed back to the same account.

9. Disputes and Complaints

If you have any concerns regarding your refund:

• Contact our customer service team at 8053075275

• Email us at Guruyash1273@gmail.com with your booking details

• We will investigate and resolve the matter within 5-7 business days

• All disputes will be handled in accordance with applicable consumer protection laws

10. Changes to This Policy

Flyors reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund terms.

11. Contact Information

For any questions, clarifications, or refund requests, please contact us:

Email: Guruyash1273@gmail.com

Phone: 8053075275

Address: Chanarthal road Near guru govind nath vidya mandir school thanesar kurukshetra 136118

Business Hours: Monday - Saturday: 8 AM - 5 PM, Sunday: Closed

12. Acknowledgment

By making a booking with Flyors, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not proceed with the booking.